“Investing in your Success”

Monthly Archives: October 2017

Hug Your Haters: 3 Ways to Improve Your Customer Interactions

customer interactions

How would you rate your green-industry business’s level of customer service? If you’d give your business a pretty high score, you’re not alone: 80 percent of companies believe they deliver exceptional service, according to a survey of more than 350 businesses by Bain & Company, a global management firm. However, according to that same survey, only 8 percent of those businesses’ customers agree. That means nearly every customer thinks the company has room for improvement. At this year’s Spring-Green National Training Conference, Jay Baer, bestselling author of Hug Your Haters, spoke […]

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5 Checklist Tips to Help Grow and Organize Your Company

checklist tips

Checklists—they can make your business life so much easier. If you want to get control over your company’s spending, evaluate your teams performance on job sites, and organize every department, then you need to incorporate checklists to meet your goals. Checklists to Consider In Your Business As you probably realize, there is a slew of checklist templates available online. But do you know which ones are the best for your green industry company? Your managers or crew leaders benefit the most from checklists. So, empower them to take their leadership roles […]

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The Importance of Weekly Meetings With Your Employees

weekly staff meetings

Over the past few years, you’ve seen your business grow—going from just you to having multiple employees, crew leaders and managers. And you know with more employees, communicating is essential to success. To be efficient, you need to meet with your team at least once a week. Commit to holding weekly staff meetings to keep the team on the same page. Gathering everyone at a weekly meeting is an excellent way to hear, first hand, any frustrations and company wins as well as reminding them of your company’s mission and […]

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