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Spring-Green Collective Knowledge

How to Manage Client Expectations

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Good customer service starts with managing client expectations. Helping clients understand what they should expect from your services and what they shouldn’t is a fine art. Communication is the key to meeting client expectations, but it’s a fine line between going the extra mile for clients and setting yourself up for failure. By following Spring-Green’s tips, you can keep your clients happy and consistent.   9 Steps For Managing Client Expectations Honesty is the best policy. A big part of setting client expectations is honest communication. From the beginning, communicating how things are going to go, what […]

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What Are Some Productive Habits To Adopt?

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For some, productivity can become hard with a short staff, tight budgets, and work from home scenarios. Whether your looking to level up your proactiveness or a newbie, it’s not too late to become productive. Spring-Green has the tips you need to help you get a handle on your day, goals, and your future 7 Habits From Spring-Green To Help You Become More Productive  Be realistic. You know yourself better than anyone. While you can strive to improve your habits and increase your productivity, you don’t want to set goals that are so elevated that you can’t achieve them. This is a […]

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The Spring-Green Flex Start Program

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Becoming a business owner can seem like quite a risk if you’ve never owned one before. The transition between your current career and your future entrepreneurial dream may appear to be a far leap, but that doesn’t always have to be the case. At Spring-Green, we’ve designed the Spring-Green Flex Start Program which offers Franchise Owners greater control of their time and flexibility as they transition from their current occupation into the growing Green Industry. The right candidate is able to operate their Spring-Green Franchise in a part-time capacity until […]

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How Can My Small Business Give Back To My Community?

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When you are a small business in a small community giving back should to your neighbors should be a reflex. Supporting the community that supports you is very important. Regardless of how small or large your area is, it can be difficult to figure out the best and most effective way to give back to your community. Luckily, Spring-Green has done the heavy lifting for you and has compiled a few great ideas to help give back to your community. What Does Giving Back To My Community Do For My Business?  There is more you can do than […]

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How To Become A Better Mentor For Your Staff

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As a boss, you have the unique opportunity to become a mentor to those who report to you. Bosses who rise to the occasion and take on the role of mentor transform from the title of boss into that of a leader. The truth is that whether you rise to the challenge of becoming a mentor or not, your team members will look to you for inspiration, guidance, and support. By sliding into the role of mentor, you’ll empower your employees to tap into your experience and knowledge base, creating a better […]

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How Can Business Owners Prepare For The Busy Season?

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The busy season is almost here and are you prepared? Have you thought about what you need to do to get ready? The busy season does not have to mean you have to sacrifice the balance in your life. By following this outline, you can optimize the busy season while still staying sane. Tips To Prepare Yourself For The Busy Season Busy seasons can be challenging to get through in seasonal businesses. You’ll be required to put in long hours with the sense that it’s now or never during peak times. This stress can take a physical and mental […]

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Online Reputation Management

  Having a negative online reputation has the ability to affect your business for a long time. However, having zero representation online can hurt it just as much. Think of it this way, if a potential customer is seeking to validate your business’s quality, ability, and longevity, they typically do a quick online search. With little information to represent your business, there is nothing to drive home the quality and accessibility of what you do. No reviews or testimonials deters the prospect and drives them to move on to other candidates. Let’s drill […]

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Winning Back “Lost” Customers

Winning Back Customers

What do you do when a customer cancels your services? Do you go with grace and delete their name from your files completely, leaving no trace of their former relationship with you? Or, you can set a new strategy into motion to win them back! You can refocus and sell them other products/services you offer. At the very least, you can keep them on a “cold contact” list to revisit periodically just in case something changes. Often, canceled customers get overlooked, but can yield results over time with very little […]

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Surefire Ways to Measure Customer Satisfaction in the Green Industry

Businesses in-the-know are placing emphasis (and investment) on making sure their customers are happy because they understand the impact customer satisfaction has on the bottom line. Why Customer Satisfaction Matters: Hubspot reports 80% of customers will switch companies after one poor service experience. Microsoft reports 54% of consumers have higher customer service expectations than they did one year ago. Statista reported that 64% of American consumers reached out for some form of customer service from businesses. Define and monitor Customer Satisfaction: Define what customer satisfaction looks like for your business. […]

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5 Reasons to Start Paying Attention to Cultural Diversity in the Workplace

Cultural diversity in the workplace is a top agenda item for savvy businesses around the globe. These savvy businesses understand the importance of diversity and inclusion, as well as the benefits it can bring to the overall success of their operations. The fact is that ignoring cultural diversity is no longer an option. As our world, our country, and our communities become increasingly diverse, so does our workforce. By embracing cultural diversity, you’ll find countless advantages that include, but are not limited to: A more productive, engaged workforce An increase […]

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